Standard Terms for the Purchase of Online Courses and Classes
These terms and conditions apply to Services provided by Interview English Limited (company number 11070180) of Abacus House, Pennine Business Park, Longbow Close,
Huddersfield, West Yorkshire, HD2 1GQ, United Kingdom (“Interview English” or “we” or “us”).
You may contact us on firstname.lastname@example.org and/or +44 (0) 20 3290 0216
These terms and conditions are in addition to the Website Disclaimer and apply to the sale of any Online Course and/or Class/Lesson. Please read these terms and conditions carefully before purchasing an Online Course and/or Classes/Lessons and print off a copy for your records.
If there is any conflict between our Website Disclaimer, these terms and conditions and any Course Specific Terms and Conditions which might apply to a specific Online Course or Lesson then the conflict shall be resolved by applying the following order of priority:
- Course Specific Terms and Conditions;
- These Standard Terms for the Purchase of Online Courses and Classes/Lessons;
- Website Disclaimer.
For purchases via our website, by checking the box you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions you must cease to continue to purchase any Services from us.
“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.
“Course Materials” means the information provided by Interview English and its suppliers to accompany a course provided as part of the Services in hard copy or electronic form.
“Fees” means the fees paid by you to Interview English for the Services.
“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.
“Online Course” means the delivery by us of an online course pursuant to which you learn course materials remotely.
“Services” means the provision of the Online Course and/or the Lesson and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone.
“Lessons or Classes” means lessons/classes taught by us online which you attend via the Internet.
“Website” means www.interview-English.com
“you” means the individual purchasing the Services.
2.1. A description of the Services is available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.
2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.
2.3 We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.
Purchasing Services via the Website
3.1. In order to purchase any of the Services on-line you must register for an account with us via the Website. If you already have an account with us, you can log into your account using your user name and password.
3.2. When you place an order for a Service via the Website, you are offering to purchase the Services on these terms and conditions. Interview English reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.5 below.
3.3. Following receipt by us of your order for Services via the Website we will contact you confirming receipt of your order.
3.4. A legally binding agreement between us and you shall come into existence when we have:
(a) accepted your offer to purchase Services from us by sending you an email confirming the purchase; and
(b) received payment of the relevant Fees from you in accordance with clause 5 below.
3.5. Where your order consists of multiple Online Classes/Lessons or Courses, each individual course will be treated by us as a separate offer to purchase. Acceptance of your offer to buy one or more courses will not be acceptance by us of your offer to purchase any other courses which make up your order.
3.6. Interview English does not and is not responsible for booking any examination with any professional body or examination board. It is your responsibility to ensure that you book prior to the relevant closing date any exam necessary that you wish to take, and which may or may not be associated with the subject matter of the Services provided to you by Interview English.
3.7. It is the responsibility of the purchaser to ensure that their equipment and services meet the minimum requirements to allow good video communication and simultaneous lesson content delivery systems via the internet. Students must have access to reliable video calling applications such as Skype, QQ, WeChat, FaceTime, or Zoom. Interview English will not accept responsibility for any missed or disrupted Lessons due to equipment or internet speed restrictions.
Cancellation and Variation
4.1. Subject to clause 4.2 below, where we have accepted/confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.5 above, then you are permitted within 14 working days starting on the day after the date we have concluded our agreement in accordance with clause 3.4, to cancel your purchase of the Services.
4.2. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.
4.3. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and/or variation of course dates will be at the entire discretion of Interview English.
4.4. Lessons may be booked up to 12 hours in advance but cannot be cancelled within 24 hours of the lesson time.
4.5. Should a refund be granted, it will be under the following terms:
- Refund of individual lesson credits may be granted at the discretion of Interview English.
- For lesson bundles, the refund will be based on a combination of lesson credits used and time remaining. All used lessons will be charged at the full rate, and/or a percentage of the calendar time whichever is the greater, plus a 10% administration fee.
Example: You purchase ‘Business 50’ at (£1,170) for 50 lessons over 120 days. You use 20 lessons and after 90 days you wish to cancel your account.
Normal price per lesson = £26 (based on ‘Business 10’ price)
Discounted price per lesson = £23.40 (based on ‘Business 50’ price)
20 classes/lessons used at £26 per lesson = £520
90 days used from 120 membership period = £1,170 – (75% x £1,170) = £292.50
Refund due is therefore £292.50 less 10% administration fee (£29.25).
Total refund = £263.25
4.6. Whenever possible we will try to make available your teacher of choice. There may be times when that teacher may not be available for short periods of time due to vacation or sickness. During these times, we may use a substitute teacher. If you prefer to wait until your preferred teacher returns, Interview English may extend your membership period by the amount of time that the teacher was not available.
5.1. The Fees for the Services shall be as set out on the Website at the time you placed an order for them.
5.2. Unless otherwise specified at the time you purchase the Services the Fees are exclusive of VAT or other local taxes, the cost of some Course Materials and any delivery costs payable in respect of the delivery of Course Material to you. Each of these costs will be set out in the Website prior to your purchase of the Services.
5.3. Save where specifically stated otherwise on the Website, all Fees shall be exclusive of any amounts payable to any professional body for registration and examination entry. These are payable by you directly to the relevant professional body or examination board and we accept no responsibility or liability for your failure to book your exam with the relevant professional body or examination.
5.4. Fees for the Service selected by you on the Website shall be debited from your credit/ debit card (or other method of payment e.g. Alipay) at the time of purchase. Fees must be paid in full prior to you attending any Lesson or accessing any Online Course.
5.5. Any fees charged by your debit or credit card provider (or other method of payment e.g. Alipay) in connection with your purchase of Services are for your own account and Interview English shall not be responsible for these.
5.6. You shall be responsible for all costs you incur in connection with your attendance at any Lessons or your access onto any Online Course.
5.7. ‘Choose & Switch’ allows a student to change to a different lesson plan providing it is for the same value or less e.g. You purchase Business English lessons, but if to wish to try Engineering English Lessons, or Exam Preparation Lesson, you can transfer at no extra cost.
6.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.
6.2. Although Interview English aims to provide the Services to the highest standards of the industry, neither it, nor its trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.
6.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services. Subject to clause 6.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).
6.4. Subject to clause 6.5 below, Interview English’s total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Lesson in relation to which a dispute has arisen.
6.5. Nothing in this Agreement shall exclude or limit Interview English’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.
6.6. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.
7.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Lessons are, and remain, the intellectual property of Interview English or its licensors, whether adapted, written for or customised for the Client or not.
7.2. You are not authorised to:-
(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;
(ii) record on video or audio tape, relay by videophone or other means the Online Lesson or Lesson given
(iii) use the Course Materials in the provision of any other course or training whether given by us or any third-party trainer;
(iv) remove any copyright or other notice of Interview English on the Course Materials;
(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.
Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.
7.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and/or attending the Lesson.
8.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.
8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.
8.3. This clause shall continue notwithstanding termination of these terms and conditions.
9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:
- fail to pay when due your Fees;
- act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of Interview English, any teacher or lecturer who provides the Lessons or any student who attends any Lesson;
- cheat or plagiarise any work which you are required to prepare or submit in connection with the Services or during any examination taken in connection with the Services;
- steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be attending our Lessons;
- are in breach of these terms and conditions.
9.2. On termination clause 6 (liability), 7 (intellectual property rights), 8 (confidentiality) and 10 (restrictions) shall continue notwithstanding such termination.
Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.We shall be entitled to assign these terms and conditions to any other company without prior notice to you.
These terms and conditions, together with the Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.
Interview English shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.
13.1 The nature of the Services provided by us means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.
13.2 When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.
13.3 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of Interview English, or its suppliers that are directly connected for the delivery of content or online booking services.
13.4 To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.
13.5. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Website.
13.6. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.
13.7. Interview English endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.
13.8. Interview English may supplement the information that you provide with information we receive from third parties, such as exam registration bodies or your employer.
13.9. If you wish to change or update the data we hold about you, please email email@example.com or contact us on +44 (0) 20 3290 0216
Law and Jurisdiction
This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.
You can contact us by any of the following methods:
Telephone: +44 (0) 20 3290 0216